Privacy Policy
Privacy Policy
Exelsiv Proprietary Limited (“we”, “us”, “our”) is committed to providing quality services to you. this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
We collect your Personal Information for the primary purpose of:
Providing our consulting and related services to you,
Communicating with you about our services or your enquiries, and
Marketing and business development purposes (such as newsletters or event invitations).
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When you provide us with your email address, you may be asked to opt in to receive marketing information by email or other means. You can withdraw your consent to receive such communications at any time by contacting us in writing.
How We Collect Personal Information
We may collect Personal Information in various ways, including:
Through email correspondence or telephone communication,
Via our website, www.exelsiv.com.au,
From your website or publicly available online sources,
From publicly available sources such as LinkedIn or professional directories, and
From third parties where relevant (for example, where you are referred to us).
We do not guarantee the privacy practices or policies of any third-party websites linked to or from our own.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information, as defined under the Privacy Act, includes information or opinions about an individual’s racial or ethnic origin, religious or philosophical beliefs, political opinions, membership of political associations, membership of trade unions or other professional or trade bodies, criminal record, or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained,
For a secondary purpose that is directly related to the primary purpose,
With your consent, or
Where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
To Third parties where you consent to the use or disclosure; or
Where required or authorised by law.
Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to improve functionality and understand how visitors interact with our site.
Cookies are small data files exchanged between your web browser and our server. They store limited information to help maintain session state between pages and may retain certain preferences if you return to the website at a later time. They help:
Measure and analyse website traffic and usage patterns;
Remember your preferences; and
Improve your browsing experience.
You can disable cookies through your browser settings, but some parts of our website may not function properly as a result.
Analytics data is collected anonymously and does not identify individual users. We use this information solely for internal performance and content improvements.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Exelsiv Proprietary Limited will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and the most current version will always be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Exelsiv Proprietary Limited
Chadstone, VIC Australia 3148
Email: admin@exelsiv.com.au
Or via the Contact Us form